The following information applies to online purchases in our webshop.
Returns are admitted provided the article is in perfect condition, in its original packaging and no more than 14 days have lapsed since the date of purchase.
Full refund will be carried out by the same means as payment was originally made, within 14 calendar days as of receipt of the merchandise.
Returned items must be sent to Mimi Scholer Shop at purchaser’s expense, along with purchase receipt .
In the event of defective articles due to a manufacturing flaw, Mimi Scholer will replace the article with a new one with identical characteristics.
In the event of any incident in the receipt of your order, please contact Mimi Scholer by mail firstname.lastname@example.org.
Please note that you bear the risk for the products you have ordered when the delivery is completed. If the packaging appears to be damaged, please do not accept the shipment. Without prejudice to your statutory rights and remedies you have the responsibility of inspecting your products for any faults and, in the event, giving us notice of any complaints. In the case of defective products or inconformity with your order, you will have the choice of returning the defective product and we will refund you the purchase price and all shipping cost when our Customer Service Team has handled your return. You also have the right to keep the defective product and ask for a reduction of the price.
AVAILABILITY & OFFER VALIDITY
We endeavour to have all offered items in stock. In the event that ordered items are out of stock, we reserve the right not to accept your offer. You will be informed by e-mail and any payments will of course be refunded.
The prices and offers displayed on the Website are valid at the time they occur, unless other specific terms are stated on the Website. Pricing errors, spelling errors and other errors or mistakes can occur.
We will verify prices as part of our confirmation procedures. If the correct price is less than our stated price, the lesser amount will be charged to you. If the correct price is higher than the price stated on our Website, we will attempt to contact you. If we are unable to contact you, we will reject your offer and notify you by e-mail.
The online store is open 24 hours a day. However, the store can be closed due to maintenance. For your convenience, we endeavour to execute such work in the night time.
In order to shop at online shop you must be at least 18 years of age and possess a valid credit card accepted by us. If you have not yet turned 18 years of age, you must also have the legal right to enter into the agreement.
You have the right to return your order, without any penalty and without justification, as long as the product has not been used and is in the same condition in which it was sent.
The return of those pieces that have been personalized, engraved, made to order, modified in size or other similar is not accepted in any case.
You have a period of 14 days from the day after the delivery of the product. In case of return, shipping costs will be deducted.
We may decline an offer or cancel a purchase in any of the following situations, without being liable for any damages or costs. We will notify you by email in advance of any such action, to try and resolve the issue and will return any applicable payments made to us without deduction:
- Your payment information is incorrect or not verifiable.
- Your order may have been placed for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- There was an unintentional error on the Website; e.g. a payment error etc
- We have reason to believe you are a minor under the age of 18.
AT WHAT POINT IN THE ORDERING PROCESS ARE YOU BOUND BY YOUR ORDER?
The moment you click "Place order" and the receipt is displayed on your screen, you are bound by your offer, however, please see "Returns and Cancellations". The receipt you receive is an automated acknowledgement that means we have received your submitted offer. However, the acknowledgement does not mean that we have accepted your offer, and we reserve an explicit right to decline your offer after you have received the automatic acknowledgement. If we accept your offer, you will receive an e-mail from us confirming that we have accepted your order (order confirmation).
The contract between you and us will be effective from the time that the order confirmation is sent. If you made an error when placing your order, please contact our Customer Service Team who will be happy to assist you. However, please always make sure to review your offer before placing it. Before submitting, you have the possibility yourself to edit any information you have entered, such as the shipping or billing address or credit card information, or change or delete items in your shopping bag.
In order to protect our customers and maintain the security of shopping online, we may run verification checks on the data you submit when you place an offer. These checks may include address and payment verification and screening your offer to prevent fraud.